Terms of service

In compliance with the duty to provide information set forth in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the owner of the website informs you of the following:

Corporate Name: Thai Line S.L.
Tax ID (NIF): B19934959
Address: Milanesat3B, Barcelona 08017, Spain
Registration in the Mercantile Registry: [Registration details, if applicable]

These General Terms and Conditions of Sale apply to all sales made through the website www.Thailineimport.com(hereinafter “Thai Line”), owned by Thai Line S.L. Our contact phone number is 674923116 and our email is sale@thailineimport.com.

Thai Line reserves the right to modify these General Terms and Conditions of Sale and the characteristics of the services provided at any time and without prior notice. In the event of any modifications, the conditions in effect on the day the order is placed shall apply.

The identification of the user/customer for each order is carried out through the registration logs stored on the website’s server.

The products displayed on the Thai Line website constitute an online catalog and do not represent a legally binding offer. Prices and the ability to place orders are available only to registered customers. It should be noted that Thai Line is a wholesale (B2B) company, exclusively aimed at professionals in the sector.


ORDERS

  • Shipping Times: Shipping times may vary depending on product availability.
  • Liability: Thai Line is not responsible for delays caused by the shipping company or due to force majeure.
  • Minimum Order Value: In order for an order to be accepted, it must reach a minimum amount of €300. 
  • Stock Availability: If any product is not in stock, we will contact the customer to offer an alternative.
  • Order Acceptance: Thai Line reserves the right to accept or reject any order without prior notice.
  • Order Submission: By placing an order, the customer is submitting a purchase proposal subject to these terms and conditions. All orders are subject to product availability and price confirmation. Purchases made through this website are limited to wholesale; Thai Line products will not be sold at retail.
  • Cancellation: In the event of order cancellation, the customer may exercise their right of withdrawal provided that the order has not been shipped. Once this condition is met, a full refund of the payment made will be processed within 24 to 48 hours.


PRODUCT AVAILABILITY

  • Our product offers, prices, and stock remain valid as long as they appear on the website, except for any typographical or computer errors.
  • If the quantity of items requested exceeds the available stock, we cannot guarantee delivery and reserve the right to cancel the order due to stock limitations.
  • If the merchandise is not available, Thai Line will contact the customer within 3 business days to resolve the issue and offer alternatives from our stock.


PRICES

  • Prices are indicated in euros, excluding VAT and shipping costs.
  • The customer will be able to view the final price, which includes shipping costs, before confirming the shopping cart.
  • Shipping costs will be applied in addition and will be clearly displayed in the “Total Cost.”
  • The invoice amount will be charged in full in a single payment for each order. All orders are invoiced and charged exclusively in euros, and any customs duties or local taxes are the responsibility of the recipient.
  • We make every effort to ensure that the information, descriptions, and prices on the website are correct. In the event that an error is detected in the price of any product, the customer will be informed as soon as possible, and given the option to reconfirm the order at the correct price, request a refund of the amount, or exchange the product for another.


PAYMENT

  • Products will not be shipped until it has been verified that the payment has been fully received and processed in our account.
  • At Thai Line, payments can be made through the following methods:
    [Insert Payment Methods]
  • Thai Line reserves the right to refuse to ship or process an order from a buyer who has not paid the full or partial amount of their previous order or in cases of a payment dispute. Until payment is received, the merchandise will be considered the property of Thai Line.


RETURNS

  • Thai Line reserves the right to reject returns sent outside the established period (7 days from the receipt of the merchandise).
  • Returns will only be accepted in cases of defects or non-conformities in the items.
  • The shades of the products may vary slightly depending on monitor calibration; Thai Line is not responsible for errors resulting from such interpretation.
  • Shipping costs for the return of items, whether due to a defect or any other reason, must be communicated to sale@thailineimport.com or via WhatsApp at +34674923116. These costs will be borne by the customer, who must send the products (after prior approval) to our facilities or request a pickup, which will cost €12 plus VAT. Returns with collect-on-delivery shipping will not be accepted.
  • Products returned for defects will be exchanged for the same item and may be shipped immediately or with a subsequent order, as requested by the customer. If the defective product is not in stock, the customer may choose another product or have the amount credited for use in a future order.
  • In all cases, items must be returned in their original condition, including tags and packaging. All products will be inspected upon return and, once verified by our quality department, the appropriate exchange will be processed.
  • Delays in the delivery of merchandise by the carrier will not constitute grounds for a return.