Refund policy

RETURNS & CLAIMS POLICY (B2B)

This policy applies exclusively to business-to-business (B2B) transactions. Consumer protection regulations, including rights of withdrawal, do not apply.

Thai Line reserves the right to reject any returns requested beyond 7 days from the receipt of the merchandise.

Returns will only be considered in cases of verified defects or non-conformity. For the purpose of this policy, defects are strictly defined as manufacturing faults such as damaged seams, holes, or incorrect items delivered.

Due to the artisanal nature of our products, variations in color, pattern, and finishing are inherent to the handmade process and shall not be considered defects.

All claims must be submitted in writing to
sale@thailineimport.comor via WhatsApp at +34 674 923 116, including clear photographic evidence.

RETURN AUTHORIZATION

All returns require prior written approval from Thai Line.
Returns sent without authorization will not be accepted under any circumstances.

Once a return is approved, the goods must be shipped within 7 days of authorization.

SHIPPING & HANDLING

Return shipping costs are the responsibility of the customer.

Customers may:

  • Arrange their own return shipment, or

  • Request a pickup service arranged by Thai Line at a cost of €12 + VAT

Shipments sent cash on delivery (COD) will not be accepted.

Thai Line is not responsible for delays caused by third-party carriers. Delivery delays do not constitute valid grounds for return or claim.

Any transport-related damage must be reported within 48 hours of delivery, supported by photographic evidence.

CONDITION OF RETURNED GOODS

All returned items must be in their original condition, including:

  • Original tags

  • Original packaging

Thai Line reserves the right to refuse returns that do not meet these conditions.

All items will undergo inspection by our quality control team upon arrival before any resolution is processed.

RESOLUTION

Thai Line does not offer monetary refunds.

Approved claims will be resolved by one of the following options:

  • Replacement of the defective item, shipped immediately or with the next order, or

  • Store credit, to be used toward future purchases

If the original item is no longer available, the customer may select an alternative product or receive store credit equivalent to the value of the approved claim.

FINAL PROVISIONS

Product colors may appear differently depending on screen settings and monitor calibration. Thai Line shall not be held responsible for such variations.

By placing an order, the customer acknowledges and agrees to the terms outlined in this policy.